Warranty / return policy
Is there a warranty?
Yes, there is a limited one year warranty on material and workmanship. This does not cover failures caused by commercial, misuse, or improper handling.
what is your return policy?
All sales are final due to our confidence in the boots. If there is a defect in the workmanship or material, we will replace them at a reduced cost, provided that you return the defective boots. Customer is responsible for all shipping.
shipping / distributors
when will they ship?
Boots will typically ship within 1 business day.
*COVID-19 UPDATE: Due to the virus, our staff is very limited, and therefore boots are taking longer to ship. Most boots will ship within a week of the date ordered. If you need your order immediately, please email us with the date you need them by, and we will try our best to make it happen.
do you ship internationally?
Yes, however, the customer is directly responsible for shipping cost. Must use UPS, FedEx, USPS, or DHL for shipping. Please email us at email@example.com for more information. We have distributors in other countries, so depending on your location, it might be better for you to go through them.
who are your international distributors?
Australia/ New Zealand:
can i buy them in a retail store?
Mudders are not currently sold in retail stores.
will they fit me?
Yes. Our boots are one size fits all. They are designed to work with any size shoe. Just slip them on, and tighten the buckles around your shoe.
will mudders work in marshlands / swamps / wading, etc...?
Yes! Mudders were specifically designed for those types of areas in mind.
do you offer MILITARY DISCOUNTS?
Yes, we do offer a military discount! Please email firstname.lastname@example.org with documentation showing you are, or have been, in the armed forces. After verifying your paperwork, we will email you a discount code. Thank you for your service to our country!
Do you offer quantity discounts?
For large orders, please contact us at email@example.com to inquire about our quantity discounts.
do you offer refurbished boots at a discounted price?
Due to our return policy, we do not carry refurbished boots. The only boots that are returned to us are for a warranty defect.